Enable Face ID on iPhone 15 After Screen Replacement in Canada

 If Face ID stopped working after you replaced your iPhone 15 screen, you’re not alone. This often happens because the new display isn’t paired correctly with your device. Here’s how to fix it and get Face ID working again in Canada.

1. Why Face ID Stops Working

Face ID is linked to your iPhone’s TrueDepth camera system. When the screen is replaced, the Face ID module must be reconnected and calibrated properly.
If a non-genuine or unpaired screen is installed, your iPhone may show a “Face ID Not Available” message.

2. Check for Genuine Parts

Go to Settings → General → About, then scroll to Parts and Service History.

  • If you see “Genuine Apple Part”, you’re good.

  • If it says “Unknown Part”, the replacement wasn’t verified by Apple — Face ID may not function until re-paired by an authorized technician.

3. Reconnect or Recalibrate Face ID

Try these steps:

  1. Restart your iPhone 15.

  2. Go to Settings → Face ID & Passcode → Reset Face ID.

  3. Set up Face ID again by following the on-screen circles.
    If it still fails, the TrueDepth module may need recalibration through Apple’s repair software — only available at Apple Authorized Service Providers in Canada.

4. Apple Support and Service Options in Canada

  • Visit the Apple Store or authorized service centers (e.g., Best Buy Canada’s Apple Repair).

  • You can also schedule mail-in repair via Apple’s Support website.
    Make sure to mention that the screen was replaced and Face ID stopped working — this helps them pair the new display properly.

OnePlus Tip

Always choose Apple Genuine Parts or Apple-certified technicians when replacing screens. Third-party repairs may save money upfront, but they often disable features like Face ID and True Tone that require secure pairing.

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